Laithwaites Wins "2025 Best Online Wine Retailer" | Hong Kong Wine Merchant

We are thrilled to announce that Laithwaites has been awarded "Online Retailer of the Year" at the Drinks Business Awards 2025 during the London Wine Fair. This prestigious honour not only recognizes our achievements but also celebrates the dedication, passion, and innovation of our entire team.

Over the past year, Laithwaites has invested significantly in enhancing our customers' online experience, delivering outstanding results. We firmly believe that exceptional digital retail relies not only on clever technology but also on stellar customer service. That’s why we remain committed to providing top-tier service, ensuring every customer feels the care and expertise behind Laithwaites.

As the judges noted: "Laithwaites continues to set the standard when it comes to online wine retailing, excelling in profitability, customer experience, and sustainable growth.”

Elevating the Customer Experience

This remains a key focus of our continuous improvement. As the Hong Kong branch of Laithwaites, we deliver an exceptional experience through:

Optimized Website Platform

Our Hong Kong site features an easy-to-navigate interface with detailed product information, making it effortless to find your perfect wine.

Exclusive Wine Advisors

Enjoy personalized one-on-one consultations, where our specialists guide you in selecting the ideal wine for any occasion.

100% Money Back Guarantee

If you’re not completely satisfied with your wine, we offer a replacement or full refund, as we are committed to providing customers with the best shopping experience.

Our Commitment to Sustainability

We’re dedicated to driving sustainability across all aspects of our business, not just as an environmental responsibility but as a promise to our customers:

Recyclable Packaging

Using reusable glass to minimize waste.

Plastic-Reduced Design

Eliminating unnecessary tin foil seals on select wines.

Thank you for your continued support! We look forward to serving you with excellence in the years to come.