We take protecting your privacy very seriously.

Direct Wines Limited trading as 樂事會Laithwaites Direct Wines proudly abides by a strict Code of Practice regarding the handling of your personal details and is committed to acting fairly and honestly in all customer transactions.

Data collected is handled securely and with proper regard for privacy. The collection and use of customer information allows your orders to be processed and delivered to you. It is also used to provide you with marketing and other information about 樂事會Laithwaites Direct Wines and its related products and services. We are therefore required to maintain the name, postal and email addresses, telephone number, payment and order processing information of customers when they order from us.

We may occasionally collect information from our customers for general research about your interests and attitudes towards our products and services. This information will only be used by 樂事會Laithwaites Direct Wines to ensure we are providing customers with high level services. We do ask customers to provide us with email addresses. We will only ever use your email address so that we can contact you about your order or answer a query, and to send you special offers you might find worthwhile. If you would rather not receive this information, you can contact us and let us know.

In addition Laithwaites Direct Wines will use information about you to make offers based on your wine preferences.

Any personal information that you give us is private. We will not release personal information to persons or entities without your explicit consent.

Please note any agents or contractors of 樂事會Laithwaites Direct Wines who have access to personal information are required to protect this information in a manner that is consistent with this Privacy Statement. They will not use any information for any other purpose than to carry out the services they are performing on behalf of 樂事會Laithwaites Direct Wines.

Customers can advise any time if they do not wish to receive information from reputable companies, or if they no longer wish to receive product information from 樂事會Laithwaites Direct Wines.

Customers can advise us of either of the above by contacting our customer service team 8120 3826 or by emailing customerservicehk@directwinesasia.com. If a customer advises us that they no longer wish to receive product information from 樂事會Laithwaites Direct Wines, we will ensure their name is also never passed to any other companies. Customers can access their personal information at anytime by contacting 樂事會Laithwaites Direct Wines via the above channels and verifying their identity. Note should a hard copy of personal information be required an administration fee may be charged.

樂事會Laithwaites Direct Wines will take responsible steps to ensure that all information we collect, use or disclose is accurate, up to date and is either stored or destroyed in a secured environment accessed only by authorised persons.

樂事會Laithwaites Direct Wines將採取負責任的步驟，確保所有資料的收集、使用或披露均為正確及最新的。無論儲存或銷毀有關資料, 均只由獲授權人士於安全的環境下處理。

LAITHWAITES DIRECT WINES 私隱政策聲明

我們非常重視保護您的私隱。

當處理您的個人資料時Direct Wines Limited旗下經營的樂事會Laithwaites Direct Wines會嚴格遵守其個人資料政策的規定，並致力公平地及誠實地進行所有客戶交易。

收集所得的資料會得到洽當的處理, 確保私隱被妥善保障。收集與使用客戶的資料只為應用於處理您的訂單及將有關訂購的貨品傳送給您。它也可用作為您提供市場最新信息和樂事會Laithwaites Direct Wines的相關產品和服務。因此，我們須要將客戶的名稱，地址和電郵地址、電話號碼、支付和訂單處理信息的資料儲存記錄。

我們有時可能會向我們的客戶收集資料作為一般研究和調查, 以了解客戶對我們的產品和服務的的興趣和意見。這些資料將只用作樂事會Laithwaites Direct Wines公司內部研究用途，以確保我們對客戶提供高品質的服務。我們會要求客戶向我們提供電郵地址，以便當您發出訂購指示時與您聯繫或回覆您的查詢，及向您提供您可能會有興趣的產品優惠。如果您不想收到這些信息，請聯絡我們。

此外，樂事會Laithwaites Direct Wines會参考您所提供的資料，考慮您的喜好, 向你推介相關產品及優惠。

您給我們的任何個人資料是保密的。我們不會未經您的明確同意底下將您的個人資料發送給第三者。

請注意，任何樂事會Laithwaites Direct Wines的代理人或承包商在使用您的個人資料時, 都負上等同於本私隱政策聲明的責任。有關資料只用作執行樂事會Laithwaites Direct Wines 指定的服務而非其他用途。

客戶如不希望收到前述有關公司的資訊，或者如果不希望再收到樂事會Laithwaites Direct Wines所發出的產品資訊，可隨時告知我們。

有關以上事項，客戶可以致電 8120 3826 或通過電子郵件 customerservicehk@directwinesasia.com 聯繫我們的客戶服務團隊。如果客戶通知我們，他們不再希望再收到樂事會Laithwaites Direct Wines的產品信息，我們將確保他們的名字亦不會傳遞給其他公司。客戶可以隨時透過以上方式聯繫 樂事會Laithwaites Direct Wines查閱他們的個人資料和驗證自己身份。請注意, 如要印發個人資料，本公司將會收取行政費用。